Every customer conversation,
answered by AI and your team.
Echo runs your WhatsApp customer operations: an AI that books appointments and answers around the clock, a shared inbox your team can step into any time, and a single customer view that connects every touchpoint to your clinic's records.
Unified inbox & live chat
Every WhatsApp conversation in one console. Reply as the business, jump in as a live agent, or let the AI handle it — with read ticks, delivery status and one-click C360 lookup.
C360 — single customer view
An AI-written profile for every customer: sentiment, lifecycle stage, message history, appointments and live Scribo records — the whole relationship on one screen.
Guru AI agents
An orchestrator plus specialists that look up patients, check availability and book appointments through your PMS — auditable, dry-run-testable, and configurable per tenant.
Reminders & broadcasts
Approved WhatsApp templates scheduled and sent with delivery tracking — appointment reminders, follow-ups and announcements on autopilot.
Services & timeslots
Your catalogue, operating hours and an operator-managed availability grid. Block a slot and the AI stops offering it — instantly, across every channel.
Usage & analytics
Credits, requests and tokens across every AI component; conversation, reminder and agent telemetry — so you know what each tenant is consuming.